DebtFlow Key Features

Case Management

Whether an enquiry comes in via the internet and is automatically entered into DebtFlow or manually via the telephone, as soon as it is logged into the system it will progress along the chosen Personal Insolvency workflow until conclusion. Enquiries will never be lost, customer information will be stored in one central easily accessible location and all communications will be either prompted or automated at the appropriate time in the case lifecycle.

Benefit from all the elements of Customer Relationship Management (CRM) within your DebtFlow system.

Decision Engine

The front end of DebtFlow uses an intelligent decision engine that allows your telephone advisors to guide customers as to which solutions are available as well as the one that is most appropriate to them depending on their individual circumstances. You can use the standard parameters within the system or fully configure it to match your business logic.

If the client chooses to accept the advice given, DebtFlow will move the enquiry through the appropriate personal insolvency workflow. Consistent advice will be given throughout your organisation and best practice adhered to.

Benefit from all the elements of Business Process Management (BPM) within your DebtFlow system.

Banking Interface

An intelligent automated banking system comes as standard on all systems reducing labour intensity and the risk of human error. The level of automation you require will be dependent on your business specifications; as such it is available as a series of modules. We offer banking systems which incorporate simple BACS payment procedures to fully automated systems.

Cheque Writing

DebtFlow interfaces with best of breed cheque writing software to produce cheques and remittance from the system, saving both the time and effort that would be required to manually hand write all the cheques, whilst also eliminating errors and providing cheque references for reconciliation purposes.

Cashbook

Bring simplicity and visibility to your cashiering with DebtFlow's Cashbook. Cashbook eliminates the need to spend time manually inputting or uploading information, exceptions are highlighted by daily automatic alerts. Ongoing recording and monitoring of activity is easily viewed and obtainable for reporting.

Automatically manage all your payments in and out, set up schedules, automatically post payments, recalculate payments at the touch of a button and calculate dividends and pro-rata payments to creditors amongst others. Cashbook is an immensely powerful tool that will drastically reduce manual intervention and errors, and staff resources whilst maintaining scalability.

Automated Communications

Telephony Integration

DebtFlow will link with your choice of "Soft Phone" allowing you to benefit from automatic dialling and call recognition all from within the system. When you are handling a large volume of calls DebtFlow allows telephone operators to quickly view and deal with a customers case, reducing the time spent on each case whilst also improving service to the customer.

Email and SMS Text Messages

Email and SMS communications can also be sent from within DebtFlow, this standard functionality offers a timelier and more cost effective way of communicating with customers whilst also retaining a full record of everything that takes place.

Reporting and Dashboard

Business reporting can be a time consuming activity which inherently renders the final results to be outdated, however DebtFlow allows for the production of forecasts at the touch of a button. Reporting becomes a simple continuous process with DebtFlow; compare historical data with real time data in order to assess your business performance at individual, departmental or company level.

The option of a configurable dashboard allows; your data to be dynamically represented graphically on your screen, quick access to operational information and key performance indicator's giving you a snapshot of your business performance.

Document Management

No longer will you need to search through filing cabinets or people's desks looking for important documentation, DebtFlow stores files within the system against the client for which they were produced or in a central library. DebtFlow logs documents using automatic version control, so that there is a full audit trail of every time a new version of a document is produced and by whom.

Automated Documentation

DebtFlow eliminates the time intensive and complicated processes associated with the production of documentation such as proposals and annual reviews, all of which are created at the touch of a button.

Our automated letters packs which contain a series of complicated "if statements" come as standard or can be configured to suit your business logic. Essentially there should be no need for manual intervention in the production of certain documents, consequently reducing the time and resources needed whilst also limiting human error. Letters and documentation containing only simple mail merge fields such as names and address are fully configurable by the user.

Automated Calculations

Automating calculations reduce the need for your senior staff to be involved in carrying out complex calculations; their time is freed up allowing junior employees to quickly and effectively complete cases, allowing more cases to be dealt with competitively.

Industry specific calculations come as standard with DebtFlow for; income and expenditures, debts to creditors, estimated dividends in IVAs, Bankruptcy and PTDs, bordereaux and pro-rata creditor payments in Debt Management. Fee structures and certain calculations can be configured to your organisation's requirements as part of your solution.